With acronyms like NSC, NRC, NVC, and NBC, it's no wonder that files can get off track. Unfortunately, even when the file is not misplaced, it can be impossible to find out any information on the status, or to right a wrong. This panel discusses steps that can be taken to work directly with the government, appropriate use of AILA liaison assistance, and when it may need to go to a higher power. Shawn A. Orme, Alexis S. Axelrad, Robert P. Deasy, Turid L. Owren, Ellen Gallagher