TRACK IV - LAW PRACTICE MANAGEMENT/MASTERS: DUE PROCESS/ENFORCEMENT The Golden Rule of client relations is dead. Learn the Platinum Rule. Avoid ethics complaints and have a happy, rewarding trouble-free practice. Learn what your clients and potential clients really want from you and how you can provide what they want and need without wasting precious time and money on the wrong equipment, coaches, or get rich quick schemes. What Clients Really Want Effective and Efficient Office Systems Avoid Disciplinary and Malpractice Complaints Create a Personally and Professionally Rewarding Practice Jay Foonberg